Below are Frequently Asked Questions :

What payments do you accept through completefurniture.ie ?
All payments are processed through Bank of Ireland and PayPal which accept Visa Credit, Visa Debit, Mastercard and American Express. All payments are 100% secure and are processed through secure servers. We will never have access to your card details at any stage.

Do I need to create an account to order of completefurniture.ie ?
No, you do not need to register your details with us, you can however click remember my details when you place an order and this will remember your name, address and email

Is ordering online safe through your website ?
Yes, 100% all orders are processed through Evalon and PayPal with their encrypted systems. We will never have access to your card details at any stage.

Is it possible to save my credit card for reordering ?
No.

Do you share any of my information with anyone else ?
No. All information is not shared with any third party.

How will I know that you have received my order?
After you complete the checkout process, you will receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

You will also receive an email from PayPal / Evalon that your payment was succesfulif you paid through PayPal / Stripe.

What is your returns policy?

1. Your Right to Cancel (The "Cooling-Off" Period)

Under the Consumer Rights Act 2022, you have a statutory right to cancel your order for any reason within a 14-day cooling-off period.

    When it starts: The 14 days begin the day you (or a third party indicated by you) receive the physical goods.

    The Deadline: You must notify us of your decision to cancel within this 14-day window.

2. How to Cancel

To exercise your right to cancel, you must inform us of your decision via a clear statement. You can do this by:

    Emailing us at info@completefurniture.ie

    Note: Simply sending the goods back without prior notification may delay your refund process.

3. Returning Your Items

Once you have notified us of your cancellation, you have a further 14 days to physically return the goods to us.

    Condition: Items must be returned in their original condition. You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.

    Return Shipping: [Specify here: e.g., "The customer is responsible for the cost of returning the items" OR "We provide a prepaid return label".]

4. Refunds

If you cancel this contract, we will reimburse all payments received from you, including the costs of standard delivery.

    Timeline: We will process the refund without undue delay and no later than 14 days after the day we receive the goods back, or (if earlier) 14 days after you provide evidence that you have returned them.

    Method: We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

5. Exceptions to the Right to Cancel

Please note that the right to cancel does not apply to:

    Goods that are made to your specifications or are clearly personalised.

    Goods that are liable to deteriorate or expire rapidly.

    Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery).

    Sealed audio, video recordings, or computer software (if unsealed after delivery).

completefurniture.ie
Main Street,
Finglas,
Dublin 11.

For further infromation please feel free to contact us at any stage.

 

If you have any queries please contact us at 01 864 1965 or feel free to email us at info@completefurniture.ie